Analysis of the special equipment teams’ process in na electric power distribution company

Abstract

The investment in distribution networks in RGE's concession area has been significant. The installation of equipment, such as automatic reclosers and voltage regulators, has provided increased maneuverability in the networks, improved circuit protection, enhanced voltage level control, and enabled remote monitoring and operation of equipment. At RGE, the service aimed at maintaining active communication between equipment and the operations center is performed by specialized teams known as 15kV teams or special equipment teams, which conduct field maintenance and enable the equipment to return to normal operation quickly and efficiently. This paper, based on an organizational diagnosis of the operational process involving 15kV teams, aims to demonstrate that productivity and quality performance can be improved through the analysis of key points, such as recruitment, selection, and training system, operational procedures, information systems and technology, availability of material resources, as well as the validation of indicators and goals. Its method involved three distinct stages: document analysis, participant observation, and the application of a questionnaire. As a result, it was possible to obtain a systemic view of the process involving the 15kV teams, allowing for the identification of areas of concern and suggestions for improvements in each of the addressed result topics.